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Media monitoring can help you identify who you need to form relationships withtraditional media monitoring  While it can be utilized by countless groups – from political think tanks to PR executives – communications teams can use it to gain a better understanding of the effectiveness of their various strategies and campaigns

Research, monitor, and audit your reputation. With a solid media monitoring tool, you can say goodbye to vanity metrics and actually measure what you should be to see benefits and growth. Muck Rack is the new standard in public relations management (PRM) software. Empowering Women through Traditional and Emerging Media - April 2006 Buenos Aires. pk. g. Online – websites, blogs, online media sites. Media monitoring and analysis service– A firm that aggregates information gathered by traditional and social media content providers, using its software to compile and analyze that information – sometimes further refined by human analysts. This includes providing it on the device of choice as well as on demand. Read How PR Professionals Can Use. Social Media CRM Software. Audience reach. Although much stock has been put into self-published information, curating content is only half of the equation. Google employs one of the easiest social media tracking methodologies known as Alerts. Of these 191 are paid, with the remainder free or using a combined model. Monitoring tools like Sprout Social let you access a detailed sentiment analysis. Listening, engagement and thought leadership are now three areas that PR pros manage. We carry out monitoring of all types of media, conduct in-depth market analytics and provide results with high-quality reporting. Gather insights from traditional sources. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media…. Monitoring traditional media for mentions and issues of interest to an organization is a PR practice that has been around for a long time. In the 1800s, media was limited to print only. By Chris Drew (PhD) / September 5, 2023. Our market-leading, cloud-based media monitoring software captures and delivers news across broadcast, online, print and social with rich analytics, customisable reporting options, alerts and more. 208 UNHCR > USING SOCIAL MEDIA IN COMMUNITY BASED PROTECTION: A GUIDE USING SOCIAL MEDIA IN CBP - CHAPTER 11 MONITORING, EVALUATION AND LEARNING • Performance monitoring: Measures progress towards specific results in relation to a plan. a. They may, nonetheless, engage in social media monitoring and other forms of digital surveillance (Table 1, cell 6). Audience intelligence. Marketing KPI scorecard example for social media. 2. Do you require English summaries/briefs of clippings? None Arabic All languages. It is crucial for any campaign that aims to reach audiences who consume media, whether it be through traditional (newspapers, TV, radio) or new media (online news sites, blogs, etc. It follows keywords across social media channels (Facebook, Twitter, Instagram, YouTube, and even VKontakte!) and beyond. , Social media is unique when compared to traditional mass media in which of the following ways?, An influencer organically mentioning a product on Instagram is an example of _______ media. a. MicroStockHub/Getty Images. Media monitoring refers to tracking, analyzing and measuring various media channels. The content also must have an audience. Media monitoring refers to the process of scouting Communication Media for content that has mentions to a particular topic, brand, product or person. We don't have enough data from reviews to share who uses this product. The first study indicates that conversations and inbound traffic positively. By subscribing to Nexis Newsdesk™, your company gains access to: Our 40-year news archive. Traditional media sources such as TV, print news, magazines, and others still play a vital role in shaping Indonesia’s public opinion and influencing consumer behavior. TweetDeck lets you create a more customized Twitter interface to monitor different users, hashtags, search terms, and lists. Note that you can substitute this value when computing CPM if you know how many impressions you currently receive. While it may sound like a modern service, media monitoring has been around since… well, ever since we had the media. and more. You can test the relevance and importance of this method in terms. A comprehensive view of your brand can only be achieved by continuously scanning for mentions across all channels where your audience might engage, including: Print – traditional printed news, such as newspapers and magazines. TV, radio, and print are still important sources of news, and brands can benefit from keeping a close eye on them. Analyze and develop insights by considering the following questions: What questions are people asking about COVID-19 vaccination? A comprehensive guide to media monitoring + TOOLS. 7. Note that you can substitute this value when computing CPM if you know how many impressions you currently receive. Talkwalker. Study with Quizlet and memorize flashcards containing terms like In addition to reaching local television audiences, superstations also transmit content to __________. It is often performed using third-party media monitoring and analysis tools. In reality, although there are similarities, they are some key differences to note which mean that when used in conjunction, these two tools become a powerful combined resource. . Traditional media have a widespread, yet targeted reach. Media monitoring is the process of tracking and analyzing what is being said about your brand, products, competitors, and industry across different media channels, such as online, social, print. Inform your strategy and demonstrate the true impact of your PR efforts with curated media briefs and detailed coverage reports. A CCTV monitoring tool is a software or hardware system used to monitor and. In the pre-Internet era and shortly after its beginning, academic courses on electronic media focused on linear broadcast by radio and television stations to passive recipients of content – viewers or listeners. by processing incoming posts as a data stream and monitoring the posts in real time . Glean. Developing government-led social media strategies, or. Similar to the traditional form of clipping services, media monitoring services scour and monitor online and print media, as well as social media platforms, journals, reports, and review sites. Based on four articles from kevinbondelli. 13. 3. Media monitoring emerged in middle 1800s as press clipping services in Europe. With very few exceptions,. Most notably, a good monitoring program allows a company to more effectively manage its reputation, one of the greatest assets of any business. This means that if an employee comes under. Gather insights from traditional sources. 14 Jul 2021. Media monitoring tracks relevant activity about a topic, keyword, individual, or brand on selected traditional media channels, including broadcast (TV and radio), print, and online news, and social media channels (such as Twitter, Facebook, and LinkedIn). Automated monitoring tools employ advanced algorithms to gather, analyze,. While you wait for information from the newspaper to the next morning, social. We provide you with daily reports of news published about you, your competitors, your industry, and any other keywords you choose, in newspapers, magazines, TVs and radios, online news portals, in any country and any frequency you want. It involves monitoring a. SWIX Analytics ($) | This tool tracks 75 social media metrics in one dashboard, enabling you to measure your social media influence. Traditional media monitoring – press, radio, television. With their distinctive nature of being “dynamic, interconnected, egalitarian, and interactive organisms” (Peters et al. These keywords will be used to identify relevant conversations and mentions on social media platforms. SocialSearcher identifies as a “free social media search engine”. They have an established presence in consumers’ lives and can be a powerful tool for building brand awareness and recognition. In recent decades, there has been a significant change in this area. Our team of expert media analysts will take care of everything! Learn more about our media intelligence services →. Free Social Media Monitoring Tools. g. Cost: Free plan option; paid plans start at 3. television and radio broadcasting and newspapers). Social Media vs Traditional Media: The Biggest Differences. April 2006 Buenos Aires. Brand24 is a comprehensive tool that gathers in real-time publicly available mentions on social media and from other online channels and analyzes them accurately. Gender media monitoring can be performed by both media producers and media viewers. g. Differences. Always a winner. On the other hand, social media listening can address your long-term needs by providing valuable insights that will be used for developing and improving strategies or coming up with new campaigns. Social media monitoring involves tracking mentions, comments and shares of your. From content creation and customization to influencer marketing and ad monitoring. Both advertising content and earned media content, such as organic mentions – whether. info serves all departments that benefit from news and social media monitoring and measurement including PR, marketing, public affairs, brand managers, country managers and the entire enterprise. Media monitors measure bias by comparing media reporting to their own understanding of events, as influenced by a variety of sources. 9/10. Established in 2005, our global reach provides the region’s most comprehensive news monitoring service for print, broadcast, Internet and social media. Talkwalker is a social media search, monitoring and analytics tool. With 20 years of experience Meltwater's easy-to-use media monitoring services have helped millions of Marketing and PR Pros, around the world, to monitor their brand, markets, the competitive landscape, trends and more. Of particular relevance, aptamers have been selected and used to develop biosensors for environmental contaminants such as heavy metals, small-molecule agricultural toxins, and water-borne bacterial pathogens. A premium media intelligence tool is a worthwhile investment for the best service in terms of traditional and digital media monitoring. Yet at the end of the day, it’s hard to disagree that social media simply offers more — for better or worse. Trend Hunter. 3. Case and point: those who all but ignore online newspapers and magazines because “journalism is dying”. They are moving to. It’s not a traditional parental control app, but it can't be beat in terms of location monitoring. It can be easy to give up on traditional media when it comes to reaching a wider audience. The secondary challenge is to optimize the. Social media change risk and crisis communication as they empower. their post or article or who use traditional and/or social media in real time to keep their audience situationally aware and informed; 6) current and former public officials. This assignment gives you an opportunity to learn how to monitor the traditional media and websitecontent. Set a real-time alert in our app to find out every time your brand is mentioned. Monitoring includes the continuous assessment of programmes based on. Objective: Consumption of traditional and social media markedly increased at the start of the COVID-19 pandemic as new information about the virus and safety guidelines evolved. Custom media monitoring makes it easy to track and measure traditional, broadcast, social media, and. Study with Quizlet and memorize flashcards containing terms like measuring the average sentiment expressed about a company on social media platforms may not be a good reflection of the company's performance because a) neither of these options b) some industries generate a generally high level of negative posting regardless of their. The findings of monitoring can be used to raise awareness among journalists, editors and media managers, as well as advertisers, for the development of. Companies like Critical Mention, Factiva, LexisNexis, Talkwalker, and TVEyes license their source feeds as part of their business model. We have been supporting our clients with comprehensive, accurate, and intelligent media monitoring and analysis since 2011 to help them make the right decisions and grow their businesses. Additionally, the company also provides a social media. Traditional Media Monitoring Assignment. To date, many existing methodologies in this area rely on principles founded in statistical process monitoring. In recent decades, there has been a significant change in this area. View. Enclosed is a Request for Quotations (RFQ) for Traditional Media Monitoring Services. Traditionally, it is a long and time-consuming process to organize focus groups and analyze the dynamic aspects. Description of Assignment . All me. That said, it still deserves a spot amongst the best media monitoring services because it is a well supported and useful marketing tool. Media monitoring software scans selected social and news platforms for mentions of specific keywords and hashtags. Media monitoring allows you to listen far and wide. Traditional media consists of all forms of communication used before the internet age, including radio, TV, newspapers, magazines, and billboards. Talkwater — a free alert system taking on Google covering blogs, forums, websites and social. Media monitoring involves tracking the output of traditional, social, and broadcast media outlets and authors. It’s a place where you’re going to find the most popular mentions alongside a set of stats: This example does not present any data from social media because we excluded them while creating the project, so it’s only. For this. Crime has been one of the main topics in news media for decades (e. ”. Monitoring can include a wide range of traditional and modern media, includ- ing speci c channels that require outreach to consumers such as news services, mes -Importance of Social Media Monitoring in Market Research. Online media: You’ll need to be very specific with your online media searches as the potential for noise is so great. You can also use social media monitoring to keep an eye on what people are saying across. It monitors across all relevant platforms. 40,000 data and online news sources. In the 1980s, PR practitioners would have to wait 24 hours for the next news bulletin. Marketing through sales staff through face to face meetings,. A 2015 comparison of social media listening tools from Ideya Ltd shows that there are around 250 tools available. Traditional media can provide a better sounding board. Entry level: $97 per month. This practice benefits PR and communications teams in many ways. Everything is automated and as accurate as possible, through the leaps in advancement in artificial intelligence (AI) and machine learning. Not only can you look for your influencers, but you can also see the ones of your competitors! This gives you an opportunity to analyze your. Combine that with human interpretation and you have a comprehensive overview. By. But that means when social media channels evolve, so must the way you analyze the data. Digital listening and social listening are often used interchangeably, but if you want to be pedantic about it then social listening really only applies to social media platforms (like Twitter and Facebook) while digital listening encompasses social media as well as monitoring across the entire internet, including on sites like Wikipedia, Glassdoor,. The software space shows immense potential for continued innovation – integrating predictive analytics, custom visualizations, natural language processing, and more to revolutionize data-driven media relations further. Today, the scissors are manned by a range of software tools to help savvy PR and marketing professionals to follow relevant conversations happening across all available media. An overview of traditional media with examples. , the role of journalism in creating news,. 1. Talkwalker is a social media search, monitoring and analytics tool. read, view, and/or hear) coverage discussing whatever it is you're tracking. LexisNexis is the most comprehensive media analysis and news monitoring service on the market. A comprehensive view of your brand can only be achieved by continuously scanning for mentions across all channels where your audience might engage, including: Print – traditional printed news, such as newspapers and magazines. ‘Source monitoring’ is when the media monitors attend a newsworthy event, such as a political rally or a press conference, in order to see how media coverage compares with their own perceptions. Many media will write about your client or organization and its products/services. interactions between marketers and customers using social media are not measurable. , Conoscenti , for a study about the language exploited by Barack Obama, while computational techniques can be exploited for monitoring political sentiment also in texts not generated within social media. In today’s world, media monitoring must include more than just print, extending to online, broadcast and social media. Many media will write about your client or organization and its products/services. Traditional media consists of all forms of communication used before the internet age, including radio, TV, newspapers, magazines, and billboards. Gather insights from traditional sources. Learn more at Amplēo. Traditional media monitoring Though less modern in terms of the digital age, traditional media monitoring is a constant that people often fall back on. This watchdog role extends from accountability of officials and their actions while ‘in office’ to entire processes. This tool allows you to check the search engine results for negative or slanderous content, as. As the digital landscape expands, traditional media monitoring has evolved to keep up. If you would like to submit a quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to The Contracting Officer nairobigso-contracts@state. The Azure portal is a web-based, unified console that provides an alternative to command-line tools. The first item on our list, and one of the more standout media monitoring tools on the market, is the software Trend Hunter. Today, the monitoring game is not just about measuring written. Traditional media measurement tools. Broadcast Marketing -Television & Radio Channels. Digivla collects data from news publications from more than 1,200 media, including print media, online portals, and TV stations. For a powerful and positive business and brand reputation, follow these steps consistently as long as your business is up and running. New media is known for its cost-effective marketing methods. Press clipping services. Pros. Ru. Founded in 1994, they bring years of experience to the table and are listed as the highest ranked media buying agency on Clutch. This metric is based on the known circulation, viewership, audience size, and followers of the media outlets or social media users publishing the content in. It delivers insights on any given search term and metrics on owned and earned media performance. In the pre-Internet era and shortly after its beginning, academic courses on electronic media focused on linear broadcast by radio and television stations to passive recipients of content – viewers or listeners. Social listening vs. occur. Marketing measurement that really matters. Time sensitive only—transfer of traditional social media applications to mobile devices to increase immediacy (e. The study 'Who Makes the News' was carried out by the Global Media Monitoring Project, researching coverage across 108 countries, monitoring more than 1,000 news outlets, 17,795 news stories. This allows us to keep our clients informed about their industry and the latest mentions of their brands through tailored daily media reports, supported with long-term storage of all media data, allowing clients to access historical information whenever they need it. 3. Social media sentiment analysis is the process of retrieving information about a consumer’s perception of a product, service or brand. their engagement efforts are focused on the use of journalists and traditional media. Broadcast Marketing -Television & Radio Channels. Although you can’t control how the public will respond once the message is out there, you do have the opportunity. Its media monitoring and PR listening tools allow you to track online, broadcast, print, social, and podcast mentions of your company and its competitors. Media report is customizable, and while creating it, you have 100% control over what’s in it. Crisis communication extends beyond social media platforms. This information is usually described in project documentation, created at the beginning of the development process. They would clip the articles and paste them into clip. In sum, social media change political agenda setting dynamics for three reasons: first, they are a relevant channel for political communication; second, they expand the number and types of actors who can potentially shape the agenda; third, using social media, political actors can potentially reach the broader public via traditional media. January 14, 2021. Yet, despite the pandemic, the media sample was the highest. Both still play an important role in news, entertainment, and even socialization. Google Alerts. The complete guide to media monitoring 2021 Edition hide. These systems recruit users through online and traditional media to participate in repeated web-based surveys including detailed symptom reports, and report on observed disease distribution through online maps and newsletters . 3- Monitoring Capacity — You can see all news that matters to you from the entire media world (web, traditional media, social media platforms), something impossible to do manually. We have been supporting our clients with comprehensive, accurate, and intelligent media monitoring and analysis since 2011 to help them make the right decisions and grow their businesses. Save to My Lists. Moving into the 2020’s a wide range of SaaS (Software as a Service) companies provide media monitoring services although most are quite segmented and only offer traditional OR social monitoring. AI and social media go hand in hand to improve marketing operations and provide better user experiences. From individuals, celebrities, politicians, influencers or companies. Here’s why. 13 reviews. Media monitoring is the process by which a company keeps track of its media coverage. It appears that this. Back in 1850, the software tools used for media monitoring consisted of a pair of scissors and a vat of glue to collect “clippings” from traditional newspapers. This can also guide you in identifying which. From tracking brand mentions to monitoring campaigns in real-time, Meltwater gives you a rundown of conversations about your brand on social media. News Monitoring. Media monitoring Monitoring the media is an effective content analysis tool for gender and media advocacy. Social Media Dashboards. Social media monitoring is an invaluable tool for [email protected]. The key to keeping track of the meteoric rise in media is personalization. Here’s a brief list of tools you can use to measure traditional media channels. Tap into our integrated press reports to track the volume of buzz around keywords associated with your activity. Our clients stay ahead of the competition by staying informed about their industry and the latest mentions of their brands. Traditional media outlets are a great place to start, but don’t forget to consider email newsletters, podcasts, social influencers and more. The inclusion of traditional media in public relations executions aids in the elevation of a brand’s image. The use of social media to gather intelligence has generated particular interest from policymakers, analysts, and the public. Our clients stay ahead of the competition by staying informed about their industry and the latest mentions of their brands. D. Summary. Measuring media coverage and mentions can sometimes be dismissed as a vanity metric. Back in 1850, the software tools used for media monitoring consisted of a pair of scissors and a vat of glue to collect “clippings” from traditional newspapers. But going below the surface is possible with a media monitoring tool. The key is a unified approach that brings 24/7 monitoring of traditional and digital channels together in one media monitoring tool. 5. txt) or read online for free. 2. Media monitoring is a critical service that provides relevant and needed media coverage to a variety of industries and organizations. Specifically, social media sentiment analysis provides context for your customers’ conversations around. • Introduce and discuss how social media can and is currently being used for situational awareness in public safety by various agencies and organizations • Discuss challenges associated with the use of social media for situational awareness • Discuss the integration of social media within the operational environmentLater, this was extended to transmit television. Traditional media have a widespread, yet targeted reach. 5. Meltwater integrates news and social media monitoring, offering a comprehensive view of a brand’s digital footprint. This watchdog role extends from accountability of officials and their actions while ‘in office’ to entire processes. 1. Go beyond traditional social listening & media monitoring. Developing a Traditional Media Strategy - Free download as PDF File (. Unlock the industry’s most comprehensive media coverage. Note: These metrics will be integrated with metrics for social media currently under development by the end of 2012. Further insights can help you leverage those relationships and your knowledge of the media landscape to great effect. A comprehensive media monitoring tool can trawl for any content relevant to you, your. By 2010, therapists were treating the public and PR professionals for FOMO (fear of missing. It’s hard to keep up. User Satisfaction. the content on social media sites can rarely be controlled by marketers. Brand24 is a media monitoring and reputation management tool whose features include mention analytics, influence score, and sentiment analysis. Digital communication. Evolving from a traditional press clipping service, Newz Group’s current comprehensive media monitoring portfolio includes print, online, television, and social media options. EXL Media. Latonero and Shklovski (2011) investigated the use of social media by the Los Angeles Fire Department (LAFD) in 2009. As the entertainment industry continues to evolve, here are. They complete each other. Monitoring the media’s coverage of campaign-related issues is a process called media monitoring. Talk to any PR practitioner whose career started before 2000 and they will likely regale you with tales of “clip books”—literal binders full of newspaper and magazine clippings. The allure of the best media monitoring tools is undeniable, presenting an enticing proposition for any PR professional. S. Until a few years ago, the consensus was that traditional media (TV, radio, print newspapers) were in steep decline, and digital options were rising. We monitor more Caribbean radio and television stations than anyone,. Metric name: Traditional media circulation, reach, and impressions. (1997) revealed that more than 70% of the 100 news channels examined in the study opened with a crime-related news story. Provides radio ratings, measuring the number of listeners and other metrics. It is important for you to know what the media and your community are saying about your organization and its products/services. Monitoring is the PR/Alert and Listening is the Intelligence/Analytics part. Pros. In recent years, the vast growth of new media (e. 1st Easiest To Use in Media Monitoring software. Similar to Hootsuite, AgoraPulse is also an all-in-one social media management tool. This metric is based on the known circulation, viewership, audience size, and followers of the media outlets or social media users publishing the. You can better target your media message. 4. , internet news portals) has brought huge change to the way information is conveyed, cannibalizing much of the space of traditional media (e. At its foundation, monitoring should have the following three components: 1. That was the era of the. • Social Media Monitoring is more precise, faster and moreCPM = 1,000 x cost / total impressions. Social media outlets differ from traditional media (e. Develop competitive intelligence to reveal new opportunities and guide future strategies. Traditional media is usually distributed and accessed through channels like television, radio, or print. Social monitoring vs. RankRanger is a commonly used SEO tool but has a robust reputation manager, as well. Media acts as a mechanism for the prevention and investigation of allegations of violations or malpractice. Input monitoring, which. B. Coverage and Sources: Make sure the media tracking tool covers a wide range of sources, such as traditional media (newspapers, TV, radio). Collaborations with influencers can help you reach a bigger audience, improve brand awareness, build trust, etc. User Satisfaction. Arbitron. The analysis looked at 20 months of traditional media coverage—print, broadcast and web-based content—beginning in September 2019 through April 2021. The platform can also detect trending hashtags that relate to your brand. It can help you. Product Description. A shift to machine-driven monitoring of the public. Brand24 is a tool that generates media monitoring reports about your brand, products, or campaigns. Digital marketers have a range of tools at their disposal for understanding customers and prospects on social media. The traditional information and media literacies education takes place in classrooms, where a set of concepts are introduced and discussed, e. The ability to generate reports based on data analysis like the reach, intended. . But dont give up! Traditional media is still a powerful tool for reaching new audiences. made the implementation of the 6th Global Media Monitoring Project (GMMP) the most extraordinary since the initiative’s inception in 1995. EXL Media. Often PR pros have to juggle multiple tools to do things like finding. A huge amount of user-generated content is created daily on these social channels and many other social media platforms. Social media versus traditional media is just a lot less expensive. Beyond the obvious, such as media monitoring, basic research and other mundane chores, AI has the potential to automate some of the most important PR functions. Describe the evolution and current role of different media, like newspapers, television, and new media. Mediastow if a full AMEC Member. Media monitoring is listening to who’s saying what about your brand, your competitors, your industry, and any other topic that’s important to you. ) In order to succeed at social media, a company should post the same content on all social media sites. 12. 49 €/month with 14-day free trial. The traditional information and media literacies education takes place in classrooms, where a set of concepts are introduced and discussed, e. Companies save the time they would have spent performing complex manual searches and switching between social platforms. EXL Media is a full-service media agency and certified woman-owned business that’s based in Nevada. Media monitoring tracks relevant activity about a topic, keyword, individual, or brand on selected traditional media channels, including broadcast (TV and radio), print, and online news, and social media channels (such as Twitter, Facebook, and LinkedIn). At the time, the LAFD’s active use of social media (monitoring, message distribution and response) was unusual forKey reasons why media monitoring and analysis is essential for your business include: · Reputation management: Media monitoring allows you to track what people are saying about your brand. For example, social media monitoring helped Samsung identify. This review will focus on recent aptamer-based developments for the detection of diverse environmental contaminants. Television is still most popular country’s media landscape, followed by radio, and the Internet. Unlike traditional monitoring, social media monitoring is real time and continuously preoccupied with relevant issues throughout the year. The Department of Homeland Security, the FBI, and the State Department are among the many federal agencies that routinely monitor social platforms, for purposes ranging from conducting investigations to identifying threats to. were issued on January 6, 2011 and. Apart from media monitoring service, Meltwater offers comprehensive media analysis: Customizable dashboards to share results with other stakeholders; AI-powered reporting. Traditional media monitoring Though less modern in terms of the digital age, traditional media monitoring is a constant that people often fall back on. Today, the monitoring game is not just about measuring written news articles and social media discussions but encompasses a broader spectrum of content. Burger King. The three marketing software systems below include social listening in the functionality. Traditional TV broadcasting, once the primary source of entertainment for many households, is now rapidly losing ground to these newer, more flexible options. Given the relevance of social media to various stakeholders, it has received significant attention from researchers of. Ua. Media Vantage offers media monitoring services to a diverse range of clients and they have been doing it for 18 solid years. See more5 Media Monitoring Tools (That Won’t Break the Bank) Tool #1: Respona. According to Buffer, Brand24 is one of the best social media monitoring and analysis tools. Guidelines for Media Monitoring: s ensitive Issues, benchmarks and Good Practices 25Unlike traditional media, which offers only one-way communication, social media is a two-way street.